Apex Route Trading LLC is dedicated to professional integrity and transparent commercial terms. This Refund & Cancellation Policy explains the rules and procedures governing engagement cancellations, milestone refunds, and financial adjustments across our consulting services.
1. How to Cancel
Clients may request cancellation of an active consulting engagement at any time by delivering formal written notice to ApexRouteTrading@proton.me. The notice must specify the active Statement of Work (SOW), project name, authorized representative, and the effective date of requested termination. Work ceases upon confirmed receipt of written notice.
2. Refund Eligibility Across Consulting Packages
Because our consulting packages represent allocated senior engineering time and proprietary technical analysis, refund eligibility depends upon project commencement and stage completion:
AI Systems Assessment
$500 Fixed FeeEligible for a 100% refund if cancellation is received prior to the initial Discovery session. Once the discovery session has occurred or architectural data review has commenced, fees are non-refundable due to immediate allocation of senior engineering resources.
AI Workflow Automation
$1,500 Fixed FeeIf cancelled prior to milestone 1 (API connection setup), a 50% refund is issued. Once workflow connectors are deployed in staging, fees are non-refundable.
Advanced AI Integration
$3,000 Milestone FeeBilled in structured milestones. Payments for completed and accepted milestones are strictly non-refundable. For any milestone cancelled prior to work commencement, unearned fees allocated to that milestone will be refunded in full.
Complete AI Business Automation
$5,000 Phased DeliveryStructured into four delivery phases. Completed and approved phases are non-refundable. If cancelled mid-project, billing is prorated to the nearest completed phase, and remaining pre-paid amounts for uninitiated phases are refunded.
3. Work Already Delivered
Fees paid for deliverables that have been submitted, reviewed, or accepted in accordance with the project SOW (including technical reports, custom code, architecture diagrams, and workflow configurations) are strictly non-refundable under all circumstances.
4. Third-Party Costs
Apex Route Trading is not responsible for, nor can it refund, fees paid directly by Client to third-party software vendors, cloud compute providers (e.g., AWS, Azure, Google Cloud), or external AI API providers (e.g., OpenAI, Anthropic).
5. How Refunds Are Processed
Approved refunds are processed within ten (10) business days following written agreement of the refund amount. Refunds are credited via the original payment method unless otherwise mutually agreed in writing.
6. Official Contact Details
For inquiries regarding cancellations, billing adjustments, or refund requests, please contact: